Refund policy

RIGORA - Return & Refund Policy

At RIGORA, we want to ensure a fair and transparent shopping experience. Please read our policy regarding returns and refunds carefully:

1. Cash on Delivery (COD) Orders

Strict No-Refund Policy: We do NOT offer cash/bank refunds on any Cash on Delivery (COD) orders.
Exchange Only: If you receive a damaged, defective, or wrong product under COD, we will happily exchange it and send a brand-new replacement at zero additional cost.

2. Eligibility for Exchanges & Replacements

To be eligible for an exchange, your item must be unused, in the same condition that you received it, and in its original packaging.
You must notify us within 48 hours of receiving the delivery by emailing us at [यहाँ अपनी Rishu वाली ईमेल लिखें].

3. Mandatory Unboxing Video Rule (🚨 Highly Important)

To claim a replacement or exchange for a damaged or defective item, a continuous, unedited unboxing video from start to finish is strictly mandatory.
The video must clearly show the shipping label, the opening of the courier bag, and the defect in the product. Without a valid unboxing video, no exchange requests will be entertained.

4. Online Prepaid Orders

If you paid online via UPI/Card and want to cancel the order, you must do so within 12 hours of placing the order. Once the order is dispatched from our partner warehouse (DeoDap/Dropdash), it cannot be canceled or refunded.
For approved prepaid refunds, the amount will be credited back to your original payment method within 5-7 business days.

5. Contact Us

For any issues or replacement requests, please reach out to our dedicated support team:

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